I seem to have been disconnected?!

[alexlindley]

Hi,

I got home yesterday evening to find the internet not working. I think my router might not be connecting to your servers. My router states a down and up speed as well as line attenuation etc.. But the connection screen with IP and DNS is blank which I guess means the logon ID isnt working?

I'm wondering whether this has anything to do with the payment methods. I thought I had set it up as card payments but i may have done this wrong.

Would it be possible for you to see if in fact my line has been disconnected and let me know what i need to do to get it back again. Also, if this is the case how long do you think it may take for it to come back online because I sometimes need to logon to work in the evenings so the sooner I get it back the better.

Thanks for your help once again :),
Alex

[Realist]

Will look into this asap.

Regards,

[alexlindley]

Hi Brian,

I called entanet and they sorted it straight away a random problem that shouldn't of happend but it only took a minute to fix apparently.

Thanks for the support.

[Realist]

Not a problem, fixed even before I could get my sticky fingers into it ;)

Regards,